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Food and facilities to staff behaviour: Mystery shoppers to track Indian Railways services

Source : 81   On   14 Jun 2018
Home   >   All Articles  >   Food and facilities to staff behaviour: Mystery shoppers to track Indian Railways services
 
 
 
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These shoppers, a key component of a quality audit system that is used mainly in market research for the hospitality and retail sectors, will then report their findings to the Railways for follow-up action.